Privacy Policy

Effective Date: August 10, 2026

Linea App LLC (“Linea,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use Linea’s website, mobile application, and related services.

Information We Collect

We may collect information that users, stylists, and clients provide directly to Linea, including names, email addresses, mobile phone numbers, account information, consultation information, photographs, hairstyle preferences, notes, and other information submitted through the Linea platform.

We may also collect certain technical and usage information relating to how our website and application are accessed and used.

How We Use Information

We may use information collected through Linea to provide and improve our services, create and maintain user and client profiles, facilitate hair consultations, generate and share Hair Passports, communicate with users and clients, provide customer support, maintain security, troubleshoot technical issues, and comply with applicable legal requirements.

Hair Passport and Consultation Information

Linea allows stylists to create consultation records and Hair Passports containing information related to a client's hair consultation. Depending on how Linea is used, these records may include consultation notes, photographs, hairstyle preferences, service history, and related information.

Hair Passport information may be made accessible through links generated by Linea for the purpose of allowing clients and authorized stylists to access relevant consultation information.

SMS Communications

Linea may send transactional SMS messages to clients who have consented to receive them. These messages may include Hair Passport links, consultation-related information, and other service notifications.

Clients may provide SMS consent verbally during an in-person consultation or through other consent methods made available by Linea.

Message frequency varies. Message and data rates may apply.

Recipients may reply STOP at any time to opt out of SMS communications and may reply HELP for assistance.

Mobile phone numbers and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers that assist us in delivering SMS communications or operating our services, solely as necessary to provide those services and subject to appropriate restrictions.

How We Share Information

We may share information with service providers and vendors that help us operate, maintain, secure, and improve Linea. We may also disclose information when required by law, to protect our rights or users, or in connection with a merger, acquisition, financing, or sale of all or part of our business.

We do not sell personal information for monetary consideration.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information maintained through Linea. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to provide our services, maintain legitimate business records, resolve disputes, enforce agreements, and comply with legal obligations.

Your Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain information.

You may opt out of SMS communications at any time by replying STOP.

Children’s Privacy

Linea is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 through our consumer-facing services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we may update the effective date above and publish the revised policy on this page.

Contact Us

If you have questions about this Privacy Policy or Linea’s privacy practices, please contact us through www.thelineaapp.com.